Customer Service SupervisorGAT is seeking dynamic individuals to join its team of aviation professionals.Classification: Variable Hour, Non-ExemptJob Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.Job Responsibilities:Monitoring and responsibility for the safe and efficient operation of all airline ground support equipmentReporting discrepancies that may exist both functional and mechanical on the ground support equipment;Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are metResponsible for equipment and ensuring its safe and efficient operating status;Confer with other supervisors and managers to coordinate activities with other departments;Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;Ability to comply with attendance/tardiness standards.Able to perform under pressure and within fixed time constraintsRead and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tagsFollows and complies with all federal, state, municipal, airport authority, and carrier rules and regulationsEnsure crews are being briefed before flights on positions to take and how flight will workOther duties as assignedRequirements:Strong understanding of Airline Customer ServiceExperience in the Airport Ground Handling business.Must possess computer experience (6+ months) and knowledge of Microsoft Word and ExcelAbility to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).A proven track record in supervising a business unit.Experience in operational planning and resource allocation.Working knowledge of GSE maintenance issues.Experience and understanding of commercial issues in aviation.Must have a High School diploma, GEDMust be at least 18 years of ageCapable of processing information in a timely mannerMust have and maintain a Valid Driver's LicenseAble to proficiently speak, read, and write in EnglishBasic computer literacyPrevious ramp or airline experienceMust successfully complete all training requirements and maintain certifications throughout employmentMust clear an FBI fingerprint background checkMust successfully complete all required trainingPhysical Requirements:Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of timeCapable of repetitively lifting up to 70 pounds in confined spaces and repetitivelyWilling to work outside in all types of weather conditions with exposure to loud noisesMust be able and flexible to work variable shifts, weekends, and holidaysMust be able to work extended hours on short notice during non-routine operationsGAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
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